Norvegija – IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos – Contract award notice for competition Procurement of an ICT system for a contact centre.
Norvegija – IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos – Contract award notice for competition Procurement of an ICT system for a contact centre.
I dalis: Perkančioji organizacija
I.1) Pavadinimas ir adresai:
Oficialus
pavadinimas: Bergen kommune - Seksjon for digital transformasjon konsern (SDi)
Adresas: Postboks 7700
Miestas: BERGEN
Pašto
kodas: 5020
Šalis: Norvegija
Asmuo
ryšiams:
El-paštas: johanna.alme@bergen.kommune.no
Interneto adresas (-ai):
Pagrindinis adresas: https://www.hrpas.no
II dalis: Objektas
II.1.1) Pavadinimas:
Contract award notice for competition Procurement of an ICT system for a contact centre.
Nuorodos numeris: 2025/63708
II.1.2) Pagrindinis BVPŽ kodas:
72000000
IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos
II.1.3) Sutarties tipas:
Kita
II.1.4) Trumpas aprašymas:
Bergen municipality has procured a new digital system for contact centres for use in Bergen municipality. The procurement is signed as an agreement for ongoing service procurements over the internet, "as-a-service" delivery and it includes establishment, training, configuration, integrations, loading/converting data, operation and maintenance, as well as 2/3 line user support for channel speech. The agreement also includes an option on other channels, functionality and the possibility for development after the delivery day. The contract will be valid for 5 years from the start-up date. The agreement will then be renewed automatically for 1 year at a time, unless terminated. The maximum contract period is ten years.
II.2) Aprašymas:
II.2.1) Kitas (-i) šio pirkimo BVPŽ kodas (-ai):
72000000 IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos