Airija – Verslo paslaugos: teisinės, rinkodaros, konsultavimo, įdarbinimo, spausdinimo ir apsaugos – Pre-Qualification Questionnaire for the Provision of Mystery Passenger Survey Services
Airija – Verslo paslaugos: teisinės, rinkodaros, konsultavimo, įdarbinimo, spausdinimo ir apsaugos – Pre-Qualification Questionnaire for the Provision of Mystery Passenger Survey Services
I dalis: Perkančioji organizacija
I.1) Pavadinimas ir adresai:
Oficialus
pavadinimas: National Transport Authority_1149
Adresas: Haymarket House Smithfield Dublin 7
Miestas: Dublin
Pašto
kodas: D07 CF98
Šalis: Airija
Asmuo
ryšiams:
El-paštas: procurement@nationaltransport.ie
Interneto adresas (-ai):
Pagrindinis adresas: https://www.nationaltransport.ie
II dalis: Objektas
II.1.1) Pavadinimas:
Pre-Qualification Questionnaire for the Provision of Mystery Passenger Survey Services
II.1.2) Pagrindinis BVPŽ kodas:
79000000
Verslo paslaugos: teisinės, rinkodaros, konsultavimo, įdarbinimo, spausdinimo ir apsaugos
II.1.3) Sutarties tipas:
Kita
II.1.4) Trumpas aprašymas:
The Authority intends to engage a service provider to deliver continuous Mystery Passenger Surveys across multiple modes of public transport. The Services shall include all, but are not limited to, the following survey types: • Bus Service Mystery Passenger Surveys; Bus Station Mystery Passenger Surveys; Light Rail Service Mystery Passenger Surveys; Rail Service Mystery Passenger Surveys; Rail Station Mystery Passenger Surveys; Dublin Bus Head Office Mystery Passenger Surveys; and Static Bus Stop Mystery Passenger Surveys. The Services shall include all necessary management and administration, survey design, data collection, data processing and analysis and reporting of performance data. At each stage it is paramount the research is carried out using a rigorous method of quality control. Surveys shall be conducted continuously and reported on a quarterly basis. Results of each survey should be available to the Authority and to the relevant Operator post quality checking from the team, to allow any queries on the data to be raised. Circa 2,500 individual Mystery Passenger Surveys are required to be completed each quarter. The central aim of the Services is to provide data that can be used to manage Operator performance and allow the Authority to assign target service levels which can then be used by contract managers and Operators to effectively monitor and improve customer experience. The survey results are subject to a high level of scrutiny and its methodology and quality is required to be robust. The mystery passenger survey is a critical piece of work for the Authority and various transport contracts that rely on its results.
II.2) Aprašymas:
II.2.1) Kitas (-i) šio pirkimo BVPŽ kodas (-ai):
79000000 Verslo paslaugos: teisinės, rinkodaros, konsultavimo, įdarbinimo, spausdinimo ir apsaugos