Norvegija – Su kompiuteriu susijusios specialistų paslaugos – Case and service desk system
Norvegija – Su kompiuteriu susijusios specialistų paslaugos – Case and service desk system
I dalis: Perkančioji organizacija
I.1) Pavadinimas ir adresai:
Oficialus
pavadinimas: Vestfold fylkeskommune
Adresas: Svend Foyns gate 9
Miestas: TØNSBERG
Pašto
kodas: 3126
Šalis: Norvegija
Asmuo
ryšiams:
El-paštas: margrete.kjelven@vestfoldfylke.no
Interneto adresas (-ai):
Pagrindinis adresas: http://www.vestfoldfylke.no
II dalis: Objektas
II.1.1) Pavadinimas:
Case and service desk system
Nuorodos numeris: Anskaffelse-2025-22
II.1.2) Pagrindinis BVPŽ kodas:
72590000
Su kompiuteriu susijusios specialistų paslaugos
II.1.3) Sutarties tipas:
Kita
II.1.4) Trumpas aprašymas:
Vestfold county needs a new contract for a case and service desk system that commenced in August 2025. The delivery shall be delivered as a software as a service (SaaS). We would like a new system in operation in September 2025, with a gradual phasing-in for the different sectors in the county. The system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from final users. Important processes and functions that ought to be covered by the system (the list is not exhaustive) •Incident process (events, errors, orders of equipment etc.) •Problem process •Change process •Fixture management •Managing pupil PCs The system shall also support other sectors in the organisation in their case handling, both in internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. Particularly within: The system shall also support other sectors in the organisation in their case handling, both for internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. Particularly within: • Integration with M365 • Microsoft Entra ID • Microsoft Intune • Microsoft Teams • The Microsoft Outllook system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from end-users. Particularly within: • Integration with M365 •Microsoft Entra ID •Microsoft Intune •Microsoft Teams •The Microsoft Outllook system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from end-users. The system shall also support other sectors in the organisation in their case handling, both by internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. A more detailed description will be made available in the tender phase in Annex 1 - the Customer ́s needs description and requirement specifications.
II.2) Aprašymas:
II.2.1) Kitas (-i) šio pirkimo BVPŽ kodas (-ai):
72590000 Su kompiuteriu susijusios specialistų paslaugos